Start by putting a topic, idea or problem at the center of a blank surface, and then write down other words, signs, drawings around it. Write them as they come to your mind, always showing the connection with the initial point, or how they are linked one to each other. Let your mind free to explore, diverge and connect points, growing the map bigger and bigger – there will be time later on to review and rationalise it.
A system map is a synthetic representation that shows in one single frame all the different actors involved in a service delivery, and their mutual links (e.g. flows of materials, energy, information, money, documents, etc.). The system map clarifies how the different service components and roles are connected one to the other, highlighting the values they exchange.
The ecosystem map is a synthetic representation capturing all the key roles that have an influence on the user, organization and service environment. The ecosystem map is built by first displaying all the entities, and then connecting them based on the type of value they exchange.
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